Dear The State of Colorado,
I'm starting to think you're stalking me. 4 times in the last 2 days (including right now, on the weekend) your automated dialing system has called me resulting in the following back and forth:
IVR: This is the Colorado Secretary of State with a very important message about <one of my company's names>. Press #1 if you are the right person to handle this call.
Me: <pressing 1>
IVR: Thank you, we have an important and urgent message for you. Please press #0 to speak to an agent.
Me: <pressing 0>
IVR: We're sorry, there are no agents available. We will call you again at a later time. <hangs up>
I know I can be pretty intimidating some times but why do you keep hanging up on me when you find out i'm home? Was it you that i gave my number to at the bar last weekend? If so, just leave me yours and i will hit you back - I promise. Maybe i missed Secretaries day or something and you're just wanting an apology? Okay - i really am sorry - you're doing a great job! But can I tell you something? If this was an ex-girlfriend i'd actually be thinking about calling the police right now.
But Colorado, let's not start off on the wrong foot. Maybe you can pass this suggestion on to your IVR engineers: it's not really that complicated, just a little code change to your system
agent = AgentQueue.get_available_agent()
if !agent.nil?
{
lock(agent)
call_tax_payer(agent)
unlock(agent)
}
Just wrap this in a happy loop that checks the list for any unresolved cases and voila, no more restraining orderer needed.
I do need to get something off my chest though. I was amused the first time I went through this process and i even ignored the imposition that it was on my cell phone. But now i'm getting a little annoyed. If you don't have an agent available at least give me a phone number to call or an email address to write to or something! If you wanna get ahold of me so bad you can find me in two minutes on Facebook! Maybe you're being very mysterious about this all for a reason and I admit I am a little intrigued. But that aside, this is getting pretty silly and on my personal cell phone I consider it to be at do-not-call spam levels. Not to mention it makes you and the Secretary of State look a little bit like bumbling idiots. Not necessarily the best fist impression to make with me.
Please, if you're going to use technology then at least write some decent requirements beforehand. And if you see me out this weekend just come over and say hi. I won't bite i promise.
Signed,
Baffled in Boulder
